Terms of Service

OVERVIEW

Welcome to OKA WOOD PLANK. These Terms of Service govern your access to and use of our website, online store, products, and services.

Throughout this website, the terms "we," "us," and "our" refer to OKA WOOD PLANK. By accessing our website, browsing our products, creating an account, or completing a purchase, you agree to comply with these Terms of Service and any additional policies referenced here or made available through links on our website.

These terms apply to all website visitors and users, including customers, merchants, vendors, and individuals who submit content or other materials through our website.

Please review these terms before using our website or placing an order. If you do not agree with any part of these conditions, you should discontinue use of our website and services.

We may revise, update, or replace portions of these Terms of Service from time to time by publishing a new version on our website. Your continued use of our website after changes are posted constitutes acceptance of the revised terms, to the extent permitted by applicable law.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

SECTION 1 - ELIGIBILITY AND ONLINE STORE USE

By using our website, you confirm that you have reached the age of majority in your state of residence, or that you are using the website with the consent and supervision of a parent or legal guardian, as applicable.

You agree to use our website and purchase our products only for lawful purposes.

You may not use our services in a manner that violates applicable laws or regulations, infringes intellectual property rights, or interferes with the operation or security of our website.

You are also prohibited from introducing viruses, malicious software, or any other harmful code into our website or related systems.

Any violation of these requirements may result in suspension or termination of access to our services.

SECTION 2 - GENERAL TERMS AND CONDITIONS

We reserve the right to decline service, restrict access, or refuse transactions when reasonably necessary, including in situations involving suspected fraud, unlawful activity, or violations of these Terms of Service.

You understand that information and content submitted through our website, excluding payment card information, may be transmitted through different networks and may undergo technical adjustments to accommodate the requirements of connected systems and devices.

Payment information is handled through secure payment processing systems and is encrypted during transmission.

You may not reproduce, copy, distribute, resell, or commercially exploit any portion of our website, services, or content without our prior written authorization.

Section headings are provided for easier navigation and do not alter the meaning or interpretation of these terms.

SECTION 3 - WEBSITE INFORMATION AND CONTENT

We make reasonable efforts to provide useful, accurate, and current information about our products and services. However, website content may occasionally contain outdated information, inaccuracies, or omissions.

Product descriptions, specifications, educational materials, and other website content are provided for general informational purposes. Customers should review the applicable product details and contact our team if additional clarification is needed before purchasing.

Certain pages may include historical information or previously published content that is no longer current.

We reserve the right to revise website content whenever necessary. We are not obligated to update every page or product description immediately unless required by applicable law.

Customers are responsible for reviewing relevant product information before making purchasing decisions.

SECTION 4 - PRICING AND SERVICE CHANGES

Product prices, availability, and promotional offers may change without prior notice.

We may also modify, suspend, or discontinue any portion of our website, products, or services at our discretion.

We will not be responsible for losses resulting solely from changes to website features, pricing, or service availability, to the extent permitted by applicable law.

Any order already accepted by OKA WOOD PLANK will be handled according to the applicable order terms and consumer protection requirements.

SECTION 5 - PRODUCTS AND PRODUCT INFORMATION

Our website offers architectural materials and related products, including hardwood decking, thermally modified wood, composite decking, composite cladding, and other building materials.

Some products may be available exclusively through our online store and may have limited inventory or specific production requirements.

Product Appearance and Natural Characteristics

We make reasonable efforts to display product images, colors, finishes, textures, and specifications as accurately as possible.

However, actual product appearance may differ slightly from what is displayed on your screen due to monitor settings, lighting, photography, and natural variations in materials.

Natural hardwood products, such as Ipe and Cumaru, will show differences in color, grain pattern, texture, mineral streaks, and other characteristics from board to board and from one shipment to another. Thermally modified wood is also a natural wood product and may show similar variation, with color that can differ between boards and batches. Composite products are manufactured to resemble wood and may show slight variations in shade, embossing, and streaking between boards and production lots.

All wood products, and to a lesser extent composite products, will change color over time with exposure to sunlight and weather. Hardwood and thermally modified wood naturally weather to a silver-gray patina unless maintained with an appropriate finish. Wood may also show small surface checks or minor movement as it adjusts to its environment.

These variations are inherent to the materials and are not considered defects. Product photos and samples represent typical appearance, not the exact boards you will receive. We recommend ordering samples before purchasing and mixing boards from different bundles during installation for a balanced appearance.

Claims involving actual manufacturing defects or transit damage are handled under our Returns & Refund Policy and Shipping Policy.

Customers should carefully review product descriptions, dimensions, profiles, finishes, and other specifications before completing a purchase.

Product Availability and Sales Restrictions

We reserve the right to:

• Limit the quantity of products available for purchase.
• Restrict sales to certain individuals, businesses, geographic areas, or jurisdictions.
• Discontinue products or modify product specifications.
• Update product descriptions and pricing when necessary.

Any product offer is subject to applicable laws and geographic restrictions.

We do not guarantee that every product or service will meet individual expectations or that every website issue will be corrected immediately. Nothing in these terms limits any applicable product warranty or consumer rights.

SECTION 6 - ORDERS, BILLING, AND CUSTOMER INFORMATION

We reserve the right to review, reject, limit, or cancel orders when necessary, including orders that appear fraudulent, involve unauthorized payment methods, or violate our sales policies.

Order restrictions may apply to purchases made through the same customer account, payment card, household, billing address, or shipping address.

We may also restrict transactions that appear to involve unauthorized resale, distribution, or purchasing activity.

If an order is modified or cancelled, we will make reasonable efforts to notify the customer using the email address or telephone number provided during checkout.

By placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

You are responsible for updating your account information when necessary so that we can process your purchase and communicate important order-related information.

For additional information about order cancellations, returns, and refunds, please review our Returns & Refund Policy.

SECTION 7 - THIRD-PARTY TOOLS AND SERVICES

Our website may provide access to tools, applications, or services operated by third-party providers.

These tools are made available for customer convenience and may operate independently of OKA WOOD PLANK.

We do not control or supervise all aspects of third-party services and cannot guarantee their availability, performance, or accuracy.

Your use of optional third-party tools is at your own discretion and is subject to the applicable provider's terms, conditions, and privacy practices.

Any new features or services introduced through our website will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 - EXTERNAL LINKS

Our website may contain links to websites, platforms, or resources operated by other companies.

These external websites are not necessarily affiliated with or controlled by OKA WOOD PLANK.

We are not responsible for the content, accuracy, availability, privacy practices, or business operations of third-party websites.

Before purchasing products, using services, or sharing personal information through an external website, we recommend reviewing that website's policies and terms.

Questions, complaints, or claims involving third-party products or services should be directed to the respective provider.

SECTION 9 - CUSTOMER FEEDBACK AND SUBMISSIONS

Customers and website visitors may occasionally submit reviews, comments, suggestions, ideas, photographs, or other materials to OKA WOOD PLANK.

By voluntarily submitting content to us, you grant OKA WOOD PLANK permission to use, reproduce, edit, publish, distribute, translate, and display that content in connection with our business and marketing activities, subject to applicable law and any separate agreement between the parties.

We are not obligated to:

• Keep submitted comments confidential.
• Provide compensation for submitted ideas or materials.
• Respond to every submission.

We reserve the right to review, moderate, or remove content that we consider unlawful, misleading, abusive, offensive, inappropriate, or in violation of intellectual property rights or these Terms of Service.

By submitting content, you represent that:

• You own the content or have permission to share it.
• Your submission does not violate the rights of another person or business.
• Your content does not contain unlawful, defamatory, or harmful material.
• Your submission does not include malicious software or harmful code.
• You are not impersonating another individual or misrepresenting the source of the content.

You remain responsible for the accuracy and legality of the materials you submit.

SECTION 10 - PERSONAL INFORMATION AND PRIVACY

Any personal information collected through our website or during the purchasing process is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your information.

By using our website, you acknowledge that your personal information will be handled as described in that policy and as permitted by applicable law.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website or services may contain typographical errors, incorrect descriptions, inaccurate pricing, incomplete product specifications, or outdated information.

Such errors may involve:

• Product descriptions and dimensions.
• Pricing and promotional offers.
• Shipping charges and delivery estimates.
• Inventory and product availability.
• Product images and specifications.

We reserve the right to correct errors, update information, and revise website content when necessary.

If an error affects an order that has already been submitted, we may contact the customer to explain the situation and discuss the available options, subject to applicable law.

We are not obligated to update or clarify every item of information on our website unless required by law.

SECTION 12 - PROHIBITED ACTIVITIES

You may not use our website, services, or content for activities that are unlawful, harmful, fraudulent, or otherwise prohibited.

Prohibited activities include, but are not limited to:

1. Violating federal, state, local, or international laws and regulations.
2. Infringing upon our intellectual property or the rights of others.
3. Harassing, threatening, abusing, discriminating against, or harming other individuals.
4. Submitting false, misleading, or fraudulent information.
5. Uploading viruses, malware, or other harmful code.
6. Collecting or attempting to obtain personal information belonging to others without authorization.
7. Sending spam, phishing messages, or other unauthorized communications.
8. Using automated systems to scrape, crawl, or collect website content without permission.
9. Interfering with website functionality, security systems, or access controls.
10. Attempting to gain unauthorized access to our systems, accounts, or data.

We reserve the right to restrict or terminate access to our website and services when these rules are violated, subject to applicable law.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make reasonable efforts to maintain the availability and functionality of our website. However, we do not guarantee that access will always be uninterrupted, timely, secure, or free from technical errors.

We cannot guarantee that information obtained through our website will always be accurate, complete, or suitable for every individual purpose.

To the extent permitted by applicable law, our website and its digital services are provided on an "as is" and "as available" basis.

Except for warranties expressly provided by OKA WOOD PLANK or required by applicable law, we disclaim implied warranties to the extent legally permitted, including implied warranties of merchantability and fitness for a particular purpose.

To the maximum extent permitted by applicable law, OKA WOOD PLANK, its owners, employees, affiliates, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.

This limitation may include claims involving loss of revenue, profits, data, business opportunities, or replacement costs.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law, including rights relating to applicable product warranties and consumer protections.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless OKA WOOD PLANK, its owners, affiliates, employees, contractors, suppliers, and service providers from third-party claims, damages, liabilities, and reasonable legal expenses arising from:

• Your violation of these Terms of Service.
• Your misuse of our website or services.
• Your violation of applicable laws or regulations.
• Your infringement of another person's or organization's rights.

This obligation applies to the extent permitted by applicable law.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining terms, as appropriate.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 16 - TERMINATION

These Terms of Service remain in effect unless terminated by you or OKA WOOD PLANK.

You may stop using our website and services at any time.

We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these terms or engaged in prohibited activities.

Termination does not eliminate obligations or liabilities that arose before the termination date, including outstanding payment obligations.

Any provisions that are intended to remain effective after termination will continue to apply as appropriate.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement governing your use of our website and services.

They replace any previous agreements, communications, or understandings relating to the same subject matter, except where a separate written agreement expressly applies.

Our failure to enforce a provision of these terms does not mean that we waive our right to enforce it in the future.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide products or services will be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Any applicable consumer protection rights that cannot legally be waived or restricted will remain unaffected.

SECTION 19 - CHANGES TO THESE TERMS

The latest version of our Terms of Service will always be available on this page.

OKA WOOD PLANK reserves the right to revise, update, or replace these terms by publishing a revised version on our website.

Customers are encouraged to review this page periodically to stay informed about any changes.

Continued use of our website or services after updated terms are published constitutes acceptance of the revised terms, to the extent permitted by law.

SECTION 20 - PAYMENT METHODS AND PROCESSING

Available payment methods will be displayed during checkout.

All payments must be successfully authorized and processed before an order can proceed to fulfillment or shipment.

Any additional processing charges, payment restrictions, or alternative payment arrangements will be communicated to customers before payment is completed, where applicable.

For questions about accepted payment methods or payment arrangements, please contact our customer service team.

SECTION 21 - TAX-EXEMPT PURCHASES

Customers claiming tax-exempt status must submit a valid tax exemption certificate to OKA WOOD PLANK before completing their purchase.

All documentation must be reviewed and approved by our team before the transaction is processed to confirm eligibility for tax-exempt treatment.

Tax exemption certificates submitted after an order has been completed will not automatically qualify for a refund of taxes already collected.

Customers are responsible for ensuring that all required documentation is submitted and approved before placing an order.

For assistance with tax-exempt purchases, please contact:

Email: okawoodplank@gmail.com

SECTION 22 - SMS AND MOBILE COMMUNICATIONS

If you provide your mobile phone number and expressly consent to receive text messages from OKA WOOD PLANK, we may send SMS communications related to your orders, account activity, and other communications covered by the consent you provided.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and service plan.

You may withdraw your consent to receive SMS messages at any time by replying STOP to a message from us.

After opting out, you will receive a confirmation message, and no further messages covered by that opt-in will be sent unless you provide consent again.

For assistance, reply HELP to one of our messages or contact our customer support team at:

Email: okawoodplank@gmail.com

Your mobile information will be handled in accordance with our Privacy Policy.

We do not share SMS opt-in consent or mobile messaging consent information with third parties or affiliates for their own marketing or promotional purposes.

SECTION 23 - CONTACT INFORMATION

If you have questions about these Terms of Service, please contact OKA WOOD PLANK:

Email: okawoodplank@gmail.com

Website: https://okawoodplank.com

Our team will be happy to assist you with questions regarding our website, products, orders, and policies.