Privacy Policy

OKA WOOD PLANK ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit okawoodplank.com (the "Site"), place an order, or otherwise interact with our business.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect information that you provide directly to us, information collected automatically when you visit our Site, and information received from certain third-party services.

Information You Provide to Us

When you place or attempt to place an order, create an account, contact us, request information, or otherwise interact with our Site, we may collect:

• Name
• Billing and shipping addresses
• Email address
• Phone number
• Order details and purchase history
• Payment-related information
• Communications and information you provide when contacting our customer support team

Payment information is processed through Shopify and its payment providers. We do not intend to store complete payment card numbers or security codes on our own systems.

Information Collected Automatically

When you visit the Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Time zone and general location information
• Pages and products viewed
• Referring websites or search terms
• Date and time of visits
• Information about how you interact with the Site
• We refer to this information as "Device Information."

Cookies and Similar Technologies

We use cookies and similar technologies to help operate our Site, remember preferences, understand website activity, improve functionality, and support marketing activities where applicable.

These technologies may include:

• Cookies: Small data files stored on your device that help websites recognize your browser and remember certain information.
• Log files: Records of activity on the Site, including IP addresses, browser information, referring pages, and timestamps.
• Pixels, tags, and web beacons: Technologies that may help us understand website activity, measure advertising performance, and improve our marketing.

You can manage or disable cookies through your browser settings. Some Site features may not function properly if certain cookies are disabled.

2. How We Use Your Personal Information

We use the information we collect for legitimate business purposes, including:

• Processing, fulfilling, and delivering orders.
• Processing payments and providing order confirmations, invoices, and shipping updates.
• Communicating with you about purchases, products, services, and customer support requests.
• Responding to questions and providing requested information.
• Managing returns, refunds, exchanges, and other order-related matters.
• Detecting and preventing fraud, unauthorized transactions, and other security risks.
• Operating, maintaining, and improving our Site and customer experience.
• Understanding how visitors interact with our products and website.
• Measuring the performance of our marketing and advertising activities.
• Sending promotional communications when permitted by law and consistent with your preferences.
• Complying with applicable legal and regulatory obligations.

3. How We Share Your Personal Information

We may share personal information with third parties when necessary to operate our business and provide our products and services.

These third parties may include:

• Ecommerce and Payment Providers: We use Shopify to operate our online store and facilitate transactions. Payment information may be processed by Shopify and the payment providers available at checkout. For more information about Shopify's privacy practices, visit Shopify's Privacy Policy.
• Shipping and Fulfillment Providers: We may share your name, shipping address, phone number, and order details with shipping carriers, fulfillment providers, warehouses, and other service providers involved in processing and delivering your order.
• Website Analytics and Marketing Providers: We may use analytics and advertising services to understand website traffic, measure campaign performance, and improve our marketing activities. These providers may collect information through cookies, pixels, and similar technologies, subject to their own privacy policies and applicable settings.
• Business and Technology Service Providers: We may share information with service providers that help us operate our website, manage customer communications, provide technical support, and maintain our business operations.
• Legal and Regulatory Requirements: We may disclose personal information when required by law, regulation, court order, or other valid legal process, or when necessary to protect our rights, customers, business, or property.

We do not sell personal information in exchange for monetary compensation. Certain advertising and analytics activities may involve sharing information with third parties in ways that applicable privacy laws may define as "sharing" or "targeted advertising." Where required, we provide applicable choices and opt-out mechanisms.

4. Advertising and Marketing Preferences

We may use information about your interactions with our Site, products, and advertisements to help deliver relevant marketing and measure advertising performance.

Depending on the services enabled on our Site, these activities may involve advertising platforms such as Google or Meta.

You can manage certain advertising preferences through the following resources:

• Meta Advertising Preferences
• Google Ads Settings

Opting out of personalized advertising does not necessarily mean you will stop seeing advertisements. You may continue to see general or contextual advertising.

You may also unsubscribe from promotional emails by using the unsubscribe link included in the message. This will not prevent us from sending essential communications related to your orders or account.

5. Do Not Track Signals

Some browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our Site may not respond to all Do Not Track requests.

Where required by applicable law, we will honor recognized privacy preference signals, such as Global Privacy Control, for the purposes required by that law.

6. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a copy of your personal information in a portable format, where applicable.
• Opt out of certain targeted advertising, sale, or sharing of personal information, as defined by applicable law.
• Withdraw consent where processing is based on your consent.
• Appeal certain privacy decisions where applicable.

Residents of certain U.S. states, including Florida and other states with applicable privacy laws, may have additional rights depending on the law's requirements and whether those requirements apply to our business.

To submit a privacy request, contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing your request.

We will respond to qualifying requests within the timeframes required by applicable law.

7. International Visitors and Data Transfers

Our business operates in the United States. If you access our Site from outside the United States, your personal information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with specific data protection requirements, you may have additional rights under applicable privacy laws, including the right to access, correct, delete, restrict, or object to certain processing of your personal information.

Where applicable, we process personal information to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or obtain your consent.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, and regulatory obligations.

The applicable retention period may vary depending on the type of information and the reason it was collected.

You may request deletion of certain personal information, subject to applicable legal requirements and exceptions. We may need to retain certain records even after receiving a deletion request.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

10. Children's Privacy

Our Site is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected personal information from a child in circumstances where parental consent is required, we will take appropriate steps to address the information.

If you believe a child has provided personal information to us, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal and regulatory requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

12. SMS Text Messaging

If you expressly opt in to receive SMS messages from OKA WOOD PLANK, we may use your mobile phone number to send text messages related to your orders, customer support, product inquiries, or promotional communications, depending on the consent you provide.

Providing your phone number during checkout or another transaction does not, by itself, constitute consent to receive promotional text messages.

Message Frequency: Message frequency may vary depending on your interactions with us and the type of messages you have agreed to receive.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opting Out: You may opt out of SMS messages at any time by replying STOP to a message from us. After opting out, you may receive a confirmation message, and we will stop sending the applicable SMS messages.

Help and Support: For assistance, reply HELP to a message from us or contact our customer support team at okawoodplank@gmail.com.

SMS Privacy: Your SMS opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers that help us deliver and manage our messaging program, solely to provide those services and subject to appropriate restrictions.

13. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to submit a privacy-related complaint, please contact us:

OKA WOOD PLANK

Email: okawoodplank@gmail.com

Website: okawoodplank.com

For written correspondence, please contact us by email to request the appropriate mailing address.