Policies

Shipping Policy

This Shipping Policy explains how OKA WOOD PLANK processes, prepares and delivers orders placed through our website. By completing a purchase, you acknowledge and agree to the shipping terms below.

Returns, refunds, fees and cancellations are covered in our Returns & Refund Policy.

1. Product Availability

All orders are subject to product availability at the time of purchase.

Although we make every effort to keep inventory information on our website accurate and up to date, occasional inventory discrepancies may occur. If an item becomes unavailable after your order has been placed, we will contact you to discuss the available options. Depending on the circumstances, we may:

Ship the available items and hold the backordered products until they become available.
Arrange for the remaining items to be shipped once inventory is replenished.
Issue a refund for the unavailable items if you prefer not to wait.

Our team will communicate with you to determine how you would like to proceed.

2. Shipping Rates and Free Shipping Offers

Shipping charges are calculated at checkout based on the shipment's weight, dimensions, destination and applicable carrier rates.

The shipping amount displayed during checkout will be collected with your order and represents the shipping charge quoted for that purchase.

Promotional Free Shipping

From time to time, OKA WOOD PLANK may offer free shipping on qualifying purchases. Free shipping promotions are subject to the specific conditions of each offer, including eligible products, minimum order values, shipping destinations and any applicable geographic limitations.

Unless a promotion specifically states otherwise, free shipping is limited to qualifying shipments within the contiguous United States. The following destinations are excluded from standard free shipping promotions:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Canada

Please review the terms of each promotion before completing your purchase.

3. Returns and Warranty Claims

3.1 Returns Due to Change of Mind

If a product is not right for your project, you may submit a return request within 30 days of the original order date, provided the merchandise is unused, in its original packaging and in resalable condition. Customers are responsible for arranging and paying for return shipping.

Approved refunds are issued to the original payment method. Eligibility, final sale items, restocking fees and deductions are governed by our Returns & Refund Policy, which prevails on these topics.

Start a return or exchange

3.2 Warranty-Related Returns

OKA WOOD PLANK will review valid warranty claims for manufacturing defects submitted within 30 days of the original purchase date.

Customers are initially responsible for the return shipping expense. If the warranty claim is approved, the eligible return shipping cost will be reimbursed. After the returned merchandise has been received, please allow up to 7 days for our team to review and process the claim.

If the claim is approved, the customer may choose one of the following resolutions:

A refund to the original payment method.
Store credit for a future purchase.
A replacement product, subject to inventory availability.

All warranty requests are subject to review and approval. Products damaged in transit follow the procedure in Section 7.

4. Order Processing and Delivery

4.1 Estimated Delivery Times

Most orders are delivered within 2 to 7 days from order placement, including processing and transit.

Orders shipped through LTL freight carriers may have different delivery schedules. Transit times for freight shipments depend on carrier availability, transportation routes and delivery arrangements. Delivery estimates are not guaranteed.

4.2 Order Processing and Dispatch

Orders begin processing once payment has been received and are prepared for shipment as quickly as possible to meet the 2 to 7 day delivery estimate.

Our warehouse operates Monday through Friday during regular business hours and is closed on national holidays. Orders placed during weekends or holidays will generally begin processing on the next available business day.

4.3 Shipping Address Changes

If you need to update your delivery address, please contact us as soon as possible. Address changes can be accommodated within 24 hours of order placement, provided the order has not progressed to a stage where the shipping information can no longer be changed. Once an order has been dispatched, address changes may no longer be possible.

4.4 P.O. Box Restrictions

We are unable to deliver orders to P.O. Box addresses. Please provide a valid physical street address when completing your purchase.

4.5 Backordered Products

If an item in your order is temporarily unavailable, we may ship the products currently in stock and send the remaining items once they become available. Our team will contact you about expected availability and shipping arrangements.

4.6 Delayed Deliveries

If your shipment has not arrived within the estimated delivery timeframe, please contact us. We will work with the carrier to investigate the shipment status and determine the next steps.

5. Shipping Responsibilities and Delivery Acceptance

Customers are responsible for providing complete and accurate shipping information when placing an order.

OKA WOOD PLANK is responsible for the shipment until it is delivered to the address provided. Once an order has been picked up by the carrier, you can use the tracking information we provide to monitor the shipment, and we will handle any loss or transit damage claim with the carrier on your behalf.

Upon delivery, inspect the shipment before signing for it, particularly freight deliveries. If the packaging or merchandise shows visible damage, note the issue on the carrier's delivery receipt or Bill of Lading before signing. Signing without documenting visible damage can make a transit damage claim harder to substantiate.

After delivery, customers are responsible for the proper storage, handling, installation and use of products. OKA WOOD PLANK is not responsible for issues resulting from improper storage, handling, installation or use after delivery, subject to applicable law and any valid product warranty.

6. Shipping Delays

All delivery dates and transit times provided by OKA WOOD PLANK are estimates and are not guaranteed. Delivery may be affected by carrier operations, weather, transportation disruptions, holidays, route availability and other circumstances beyond our reasonable control.

If your shipment is delayed, our team will follow up with the carrier until an update is available. OKA WOOD PLANK is not responsible for delays caused by circumstances outside our reasonable control, subject to applicable law.

7. Damaged Shipments: How to Report

Note any visible damage on the delivery receipt or Bill of Lading at delivery, then notify us within 48 hours of delivery with photos.

To allow our team to evaluate the issue and determine eligibility for a replacement, store credit or refund, please send:

Clear photographs of the damaged product, including close-ups and full views.
Photographs of the exterior of the shipping box or packaging, showing all sides.
Photographs of the internal packaging materials, including padding, inserts and blocking.
A photograph of the shipping label.

Please keep all original packaging and protective materials until the claim has been reviewed and resolved. Claims submitted without sufficient evidence may not qualify for a credit, replacement or refund.

Once all required information has been received, our team will review the documentation and contact you with the next steps.

8. Customer Support

For questions about shipping, delivery schedules, order status or shipping-related claims, email okawoodplank@gmail.com or chat with us live on WhatsApp.